Frequently Asked Questions
Who is HMCS?
We are a financial services company providing innovative credit products to consumers in Ghana. Our products include Payroll and HMCS Direct loans to salaried employees, and SmartCash loans to informal or market traders, importers, exporters, freight forwarder and clearing agents. We also offer credit life insurance on selected products.
Who can apply for a loan?
Are you a government or corporate employee? If your organisation has partnered with HMCS, you can apply for a Payroll Loan. Our partners include the Controller and Accountant General’s Department and the Ghana Police Force, Ghana army forces if you are a salaried employee but your organisation is not an HMCS partner, you can apply for an HMCS Direct loan.
To find out more about our partners and loan options, contact us on +233 303965626
What documentation do I need to get a loan?
Please provide the following documents when applying for an afb loan:
• Your Voters ID or Biometric Passport or National Health Insurance Card• Two passport-sized photos• Your three most recent payslips
How do I apply for an HMCS loan?
Here are 5 easy ways to apply:
• Visit our office at Tema • Call us on: 233 303965626• Chat on WhatsApp: +233 265533181• Send us an email: loans@helventcredit.com• Or apply on our website https://www.helventcredit.com
Do I need collateral to get an HMCS loan?
No, HMCS loans are unsecured.
What is the monthly interest rate?
Interest rates vary depending on the loan term. But generally they range from 4% to 6% per month.
Your rates seem high?
We provide innovative consumer credit products at fair rates and strive to offer our customers the best possible experience. Our loans are fast, convenient and unsecured and our interest rates are fixed for the loan term. To deliver these benefits, we ensure we have the right infrastructure and capabilities in place, and keep the costs to our customers as low as possible while continuing to deliver the high quality products they expect from HMCS
What can I use my loan for?
There are no restrictions on your loan, so how you use the money is up to you. We recommend that you use your loan for goods or services that will add value to your life for a longer period of time than the loan term. Good options include home improvements, buying stock for your business or paying for education.
What loan amount will I qualify for?
We take a number of factors into account when determining a loan amount, including your salary and monthly expenses. While we offer loans of up to GHS 30, 000, you will need to apply to find out the loan amount you qualify for.
How long does it take for the loan to be disbursed?
Once your application has been approved, we’ll disburse the loan right away. Depending on the loan amount, we’ll pay the cash to you in our office or deposit it into your bank account.
How do I repay my loan?
If you have a Payroll Loan, the main method of payment is through your company’s payroll. We also accept direct debits, mobile money payments and cash payments. For more information read through our Payment Options page.
What if the wrong repayment amount is deducted?
In the event of an over deduction, we will take immediate steps to correct the error and refund you, provided your account is not in arrears. If you prefer, you can opt to let the over deduction offset your outstanding loan balance, thereby helping to pay off your loan sooner. For more information, please contact our Customer Service team on +233 303965626 or loans@helventcredit.com
Can I increase my current loan amount?
Yes, you can increase the amount of an existing loan provided you meet certain criteria and can afford to pay back the increased amount.
What is credit life insurance?
We offer credit life insurance on selected products. This insurance covers your outstanding balance in the unfortunate event of your death, disability, critical illness or retrenchment.
P. O. Box SK 934 Sakumono-Estate, Tema - Ghana
| +233 - 30 - 396 - 5626 / +233 - 24 - 208 - 8444 / +233 - 26 - 553 – 3181
| info@helventcredit.com / helventmicro2@gmail.com
© 2018 helventcredit limited